Question 1

How do I choose the right crystal for me?

Accepted Answer

Trust your intuition! Often, the crystal that catches your eye is the one you need. You can also explore our collections based on intention — whether you're seeking protection, love, abundance, or calm. Each product description includes the crystal's properties and benefits.

Question 2

Are your crystals ethically sourced?

Accepted Answer

Absolutely. We work only with suppliers who respect the earth and the communities they serve. Every crystal in our collection is ethically and sustainably sourced.

Question 3

How do I care for my crystal bracelet?

Accepted Answer

Cleanse your bracelet regularly under moonlight or with sage smoke. Avoid exposing it to harsh chemicals, perfumes, or prolonged water contact. Store it in a soft pouch when not wearing it to preserve its energy and beauty.

Question 4

What is your shipping policy?

Accepted Answer

Orders are typically processed within 1-2 business days. Canadian delivery commonly takes 3-7 business days; supported international destinations, available services, and estimates are shown at checkout. Tracking is provided when available from the carrier.

Question 5

What is your return policy?

Accepted Answer

We offer a 14-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. Items must be in their original condition with all packaging intact.

Question 6

How do I cleanse my crystals?

Accepted Answer

There are several methods: place them under moonlight overnight (especially powerful during a full moon), use sage or palo santo smoke, bury them in the earth for 24 hours, or place them on a selenite charging plate. We include care instructions with every order.

Question 7

Can I customize a bracelet?

Accepted Answer

Yes! Contact us through our contact page with your custom request. We're happy to create bespoke pieces tailored to your specific intentions, size, and style preferences.

Question 8

Do you offer gift wrapping?

Accepted Answer

All our products come in luxury packaging suitable for gifting. If you'd like a personalized gift message included, simply add it in the notes section during checkout.

Question 9

How do I know what size bracelet to order?

Accepted Answer

Our bracelets are adjustable and fit most wrist sizes (7-9 inches). We offer Small, Medium, and Large options. If you need help determining your size, please contact us.

Question 10

Are your crystals real?

Accepted Answer

Yes, 100%. We only work with authentic, natural crystals. Each piece is carefully inspected for quality and authenticity. We never sell synthetic or artificially enhanced stones without clear disclosure.

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