Support
Frequently Asked Questions
Everything you need to know about our crystals and services
How do I choose the right crystal for me?+
Trust your intuition! Often, the crystal that catches your eye is the one you need. You can also explore our collections based on intention — whether you're seeking protection, love, abundance, or calm. Each product description includes the crystal's properties and benefits.
Are your crystals ethically sourced?+
Absolutely. We work only with suppliers who respect the earth and the communities they serve. Every crystal in our collection is ethically and sustainably sourced.
How do I care for my crystal bracelet?+
Cleanse your bracelet regularly under moonlight or with sage smoke. Avoid exposing it to harsh chemicals, perfumes, or prolonged water contact. Store it in a soft pouch when not wearing it to preserve its energy and beauty.
What is your shipping policy?+
We offer fast shipping across Canada. Orders are typically processed within 1-2 business days and arrive within 3-7 business days depending on your location. Tracking information is provided for all orders.
What is your return policy?+
We offer a 14-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. Items must be in their original condition with all packaging intact.
How do I cleanse my crystals?+
There are several methods: place them under moonlight overnight (especially powerful during a full moon), use sage or palo santo smoke, bury them in the earth for 24 hours, or place them on a selenite charging plate. We include care instructions with every order.
Can I customize a bracelet?+
Yes! Contact us through our contact page with your custom request. We're happy to create bespoke pieces tailored to your specific intentions, size, and style preferences.
Do you offer gift wrapping?+
All our products come in luxury packaging suitable for gifting. If you'd like a personalized gift message included, simply add it in the notes section during checkout.
How do I know what size bracelet to order?+
Our bracelets are adjustable and fit most wrist sizes (7-9 inches). We offer Small, Medium, and Large options. If you need help determining your size, please contact us.
Are your crystals real?+
Yes, 100%. We only work with authentic, natural crystals. Each piece is carefully inspected for quality and authenticity. We never sell synthetic or artificially enhanced stones without clear disclosure.
Need More Help?
Still have questions?
We're here to help. Reach out to our team and we'll get back to you within 24 hours.
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